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BPM is the concept of managing work items through a defined process. The items are identified and monitored, using staff resources and software applications. The IT systems component of BPM is typically the primary enabler. Later we will describe and detail these IT systems which allow people to model their processes and manage them efficiently. But, down at the PM level, you need to keep in mind the goals of the organization, and how your team's efforts align to higher-level business processes and priorities.
Stovepiped vs. Thoughtful Integration Is your project team - and it's work products - parceled out in stovepipes? An example is the Sales & Marketing V.P. who ramps up for a product launch by hiring temporary offsite phone support, leasing desks and phones, and later provides the IT department with funds for the computers needed. But the IT department was purchasing and rolling out IP-phones (internet protocol) phones which would be less expensive to operate, and more integrated than the leased phones. The Marketing manager, who is handling the customer support expansion, gets hit with a phone system that must be converted to match the enterprise architecture developed by the IT staff. Organizations strive to continue to enable automation of business processes,
adherence to enterprise architecture, and perfect their ability to adapt
to competitive and customer-driven pressures to improve. On to Project Failure.
© 2004 P. Ford W orsham |
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© 2004 ProjectManagementCourse.com |